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      Lumen

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      Lumen reviews

      Great Company with Great Values - Global Account Manager Lumen Employee Review

      4.0
      5 Feb 2015
      Global account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company values which they push from the top down. Plenty of freedom to grow you book of business.

      Cons

      Not enough training on the processes to quote and deliver services. Processes change too frequently. Too much time spent doing administrative work versus customer interfacing sales time.

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      5.0
      24 June 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      4.0
      24 June 2026
      Principal site reliability engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Good pay, great benefits, great people to work with, boss is great, etc.

      Cons

      Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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