Lay offs, no raises, underfunded bonuses and horrible culture - Senior Manager, Finance Lumen Employee Review

1.0
3 Feb 2022
Recommend
CEO approval
Business outlook

Pros

Good benefits package, which you will need for the physical and mental health toll you will endure for the toxic work environment.

Cons

No raises, poor bonuses, horrible culture - prioritize profit over people, layoffs every year because they can’t improve sales, because they have a lousy reputation in telecom.

Explore other reviews about Lumen

5.0
9 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Work/life balance, generous paid time off, flexibility to get to appointments as needed, a revamped short term incentive program. Lumen's leadership has really transformed the culture and put the company on a form foundation for growth.

Cons

They are still working on systems integration and combining the multiple companies that were merged into the current company. Leadership has made it a priority to invest the resources necessary to integrate the systems, workflow management. At this point the changes are starting to become evident.

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Lumen Response
3mo
Thank you for your transparency about your experience. We need feedback like yours to continue to make Lumen a great place to work. We recognize that system integration is challenging. We're committed to prioritizing smooth changes and are always looking to provide support and guidance throughout. We're glad you're enjoying work-life balance, PTO, incentive programs, leadership, culture, and growth opportunities. We believe in helping everyone to reach their full potential. Thank you for being part of the Lumen team. We're glad to have you on board with us!
3.0
3 July 2026
Recommend
CEO approval
Business outlook

Pros

Pay Company provided vehicle Company provided devices Team collaboration You call the shots for vendor oversight If you don’t like it, you have a say Managing without employees Growing exponentially = future opportunities Hybrid work

Cons

Process of equipment repair/replace M-F on call Narrow vendor selection list Lazy techs & difficult techs

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