Culture on a Decline - Account Manager Lumen Employee Review

3.0
18 Feb 2022
Recommend
CEO approval
Business outlook

Pros

PTO, I enjoy working team (SE, CSM etc.)

Cons

- No promotions or raises unless you hit 100% of your quota even if you are doing your absolute best and you’ve been at the company for several years - May have to work late hours to get a deal closed - Management gets into nitty gritty about little deals and keeps complaining that no money is being brought in when overall it could be a slow month or even if you exceeded your quota the month before, it’s the same attitude - Management says to get them involved more, but then when I do, they just whine and complain, so you’re on your own to figure out a challenge you’ve never faced before when you already exhausted your resources - Management isn’t aware of how Salesforce works with automatic closing of deals and blames us for being sloppy about it when we are actually staying on top of it (see management gets into nitty gritty comment above) - Boys club mentality

Explore other reviews about Lumen

5.0
2 Feb 2026
Recommend
CEO approval
Business outlook

Pros

- lots of growth opportunities - great management

Cons

- slow paced days but then really busy busy days

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Lumen Response
4mo
Thank you for sharing your experience with us. Because of feedback like yours, we get better every day. We recognize that workload balance can be challenging. We're dedicating resources to showing up for each other every day, supporting a no-hero culture, and committing to the team's collective success. We're glad to hear that you value our growth opportunities and management. Thank you for the work you do with us, we're happy to have you on the team!
3.0
17 June 2026
Recommend
CEO approval
Business outlook

Pros

Ability to work remotely, wanting too share knowledge or learned skills with AI.

Cons

Treat people more like independent contractors and don't have centralized places to find information that it needed. There SharePoint sites are not easy to navigate.

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