Pretty Good Job Security & Work/Life Balance - Sales Engineer Lumen Employee Review

4.0
28 May 2015
Recommend
CEO approval
Business outlook

Pros

Good Telecom & Hosting Company undergoing a transformation into a Managed Cloud/IT Services Company. Great legacy employees and some decent hiring lately, especially in Government where I work. Starting pay is good, yearly increases not so much. Benefits are good. Overall, a lot of bright, diverse, friendly, hard-working people with whom I enjoy working.

Cons

Company is a little schizophrenic right now, still working through various acquisitions, factions, personalities and agendas. The acquisitions were good/strategic but results will take time to realize. Being in Sales can be rough. Sales reps work under a lot of pressure. As soon as you meet or exceed your numbers, quotas are drastically and unrealistically increased to make sure it doesn't happen two years in a row. This trickles down to the SE's as well. Also, Mgt often makes major decisions without consideration of Federal, especially as it relates to Products.

Explore other reviews about Lumen

5.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

avatar
Lumen Response
6d
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

avatar
Lumen Response
6d
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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