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      Lumen

      Engaged employer

      Lumen reviews

      Get in and get out - Customer Success Advocate Lumen Employee Review

      3.0
      6 May 2023
      Customer success advocate
      Recommend
      CEO approval
      Business outlook

      Pros

      - Great exposure to the overall technology landscape - New Leadership is improving the culture - Tons of free resources to help you prep for countless certs. (CompTIA, Cisco, PMP, etc...) - Will also pay for your MBA

      Cons

      - Individual contributors are held to unrealistic expectations. - KPI overload. There were over 12 KPI's we were held to before I left - You will not get a raise unless you go to COE - Systems and processes are a mess - The divestitures cost Lumen their key differentiator, the size of their network compared to competitors. - From a product front, Lumen always seems to be one step behind - New installs are seldom on-time or billed correctly. Yes, it will take a month to correct

      avatar
      Lumen Response
      3y
      Thank you for taking the time to leave us a review. We are glad to see you recommend working for Lumen to others and are as excited as we are about the leadership changes and culture updates. We continue to work hard on our digital transformation to simplify and streamline our processes, systems, and tools to improve the overall employee experience and continue to meet our customers’ unique demands.

      Explore other reviews about Lumen

      5.0
      28 Oct 2025
      Intern
      Recommend
      CEO approval
      Business outlook

      Pros

      good env team is good

      Cons

      nothing there is a con team is good

      avatar
      Lumen Response
      7mo
      Thank you for sharing your experience with us. We value your input. We're glad to hear that your team has given you a positive experience! We're happy to have you on board with us, you help us succeed together.
      2.0
      13 May 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

      Cons

      No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

      avatar
      Lumen Response
      2w
      Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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