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      Lumen

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      Mismanagement Personified - Enhanced Premise Technician Lumen Employee Review

      3.0
      16 Sept 2024
      Enhanced premise technician
      Recommend
      CEO approval
      Business outlook

      Pros

      Above average pay, work isn't hard most days.

      Cons

      Painful degree of mismanagement, introducing AI to every level of the company from creating work orders to managing your daily work load. Job tickets will randomly appear, disappear and the software we use to manage them will randomly break at least once a week.

      avatar
      Lumen Response
      1y
      Thank you for taking the time to write a review. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions.

      Explore other reviews about Lumen

      5.0
      24 June 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      6d
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      2.0
      1 July 2026
      Financial analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work, good health insurance

      Cons

      Lots of RIFs, poor technical leadership in the highest levels, lots of wasted money and resources on third party vendors and contractors to just abandon those projects or vendors in short order. Poorly thought out data management decisions. Company is trying their hardest to look like a modern tech company with modern values, but most of it is virtue signaling.

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