Overall a solid run, with standout teams and generous perks - Lead Program Manager Lumen Employee Review

5.0
1 Aug 2025
Recommend
CEO approval
Business outlook

Pros

I spent over 15 years at Lumen, navigating its evolution through multiple mergers (tw telecom, Level 3, and CenturyLink). The culture shifted significantly under new leadership, but the last 9 years were rewarding — largely thanks to the incredible teams I landed on. Benefits were generous, and I always felt supported using unlimited FTO without issue.

Cons

That said, merit-based raises disappeared around 2017, so advancement required changing roles every few years. Upon separation, I received a thoughtful package including subsidized healthcare, severance, and outplacement support. Ultimately, your experience here depends heavily on who you work for.

avatar
Lumen Response
10mo
Thank you for taking the time to leave a thoughtful review about your experience at Lumen. Because of feedback like yours, we get better every day. We're delighted to hear that your time at Lumen was a positive experience! We're committed to cultivating an environment where everyone can thrive. We appreciate your transparency regarding career development opportunities and mentorship. Your feedback is needed to help us improve our future processes. Thank you for the 15 years you've spent with us! We wish you the best of luck with the next step in your career.

Explore other reviews about Lumen

5.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

4.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

See reviews by: Helpful|Rating|Date|All