Lush Oxford Street - Started well but is entering decline... - Sales Assistant Lush Employee Review

3.0
15 Aug 2016
Recommend
CEO approval
Business outlook

Pros

Looking back at when I opened the store, great atmosphere, excitement and full on support from management was received. Full informative training days were an absolute blast. Great ethics, London living wage & 50% discount.

Cons

- Constant changes in management have caused communication problems. Stop hiring incompetent supervisors who end up leaving after a short while! Poor communication among staff members, things that should be included in weekly newsletters are always missed out. New recruits are working with no prior training dropping the standards. It's just not a great vibe anymore. Some managers are very patronising (e.g. Someone who's name starts with H) and recent cash discrepancies have created a culture of distrust and have generally been making staff's lives miserable.. For example we have to stay behind after our shift has ended just because the cash team haven't taken us off tills on time. Also, we throw away ridiculous amounts of bath products everyday, and staff aren't allowed to take them home like we use to be able to.

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Lush Response
9y
Thank you for taking the time to add your feedback here. It is really important to us that we understand the experiences of our staff. We take on board your comments and would welcome further feedback. Please feel free to email retail.support@lush.co.uk

Explore other reviews about Lush

5.0
23 Dec 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great management Company cares about employees Employee discount Lenient

Cons

I’ve tried to think of some, and I don’t think I have any cons

1.0
25 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Discounts, we got 50% off of most items

Cons

Unhygienic, stressful, money hungry, fear monger. Unprofessional managers both as an employee and customer. Never experienced such low life conditions, manager brought in animal multiple times in store, and made staff clean its pee. Customers were floored, inexcusable and HR is unresponsive. The bathroom is disgusting, and inaccessible. I cannot imagine any one with a physical disability being able to use the restroom. It was so difficult to suck in your stomach, then trip on box after box. They BLOCK the fridge and made us put our food in our tiny lockers. Manager is too comfortable with the amount of time spent within the company to ever fear facing any consequences or repercussions. Even fired staff in the past for contacting HR for help.

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