A lot of gossip and judgement from management - Sales Assistant Lush Employee Review

1.0
9 Apr 2018
Recommend
CEO approval
Business outlook

Pros

Staff discount was generous, good pay for all ages. I was on a four hour contract but was often given more during busier periods. Ingredient tips were interesting and daily goals were good aims for progress. Lovely customers and we had a customer who would visit each week with sweets.

Cons

Lots of gossip occurred in my shop. Many temporary staff left before Christmas because of this. Supervisors pick favourites and are good at making you feel unwelcome and/or unwanted. Being in with 'the crowd' was important to get shifts that would match your availability. Complaints did not get taken seriously, my friend was bullied by one of the female supervisors and this was laughed about when she complained. There was a lack of training and many staff were told that our knowledge of the products was not good enough. I was always underpaid each month and often ignored when I brought this up. Little to no praise was given from management however permanent staff members were encouraging. Gifts were stolen on a regular basis and all management would be in the staff room. Blame for stock loss would be passed to employees.

Explore other reviews about Lush

5.0
23 Dec 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great management Company cares about employees Employee discount Lenient

Cons

I’ve tried to think of some, and I don’t think I have any cons

1.0
25 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Discounts, we got 50% off of most items

Cons

Unhygienic, stressful, money hungry, fear monger. Unprofessional managers both as an employee and customer. Never experienced such low life conditions, manager brought in animal multiple times in store, and made staff clean its pee. Customers were floored, inexcusable and HR is unresponsive. The bathroom is disgusting, and inaccessible. I cannot imagine any one with a physical disability being able to use the restroom. It was so difficult to suck in your stomach, then trip on box after box. They BLOCK the fridge and made us put our food in our tiny lockers. Manager is too comfortable with the amount of time spent within the company to ever fear facing any consequences or repercussions. Even fired staff in the past for contacting HR for help.

See reviews by: Helpful|Rating|Date|All