A cult that believes their employees should feel privileged to be there - Anonymous employee Lush Employee Review

2.0
22 Oct 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Working from home - Flexible working hours - 50% discount on Lush products

Cons

- Ran by people that have no idea what they are doing and are only in positions of power because they've been there since the start - Barely anyone cares or notices if people even turn up to work - Pays well under market value and doesn't understand how highly prized some of their staff's skills are - No transparency of any decisions being made by management, and employees tend to find out sometimes weeks after changes have been made - Employees' good natures are exploited and taken advantage of - Processes do not exist and any form of structure is unheard of - There doesn't appear to be any such thing as career progression - Couldn't organise a drinking session in a brewery

Explore other reviews about Lush

5.0
16 June 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

1.0
25 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Discounts, we got 50% off of most items

Cons

Unhygienic, stressful, money hungry, fear monger. Unprofessional managers both as an employee and customer. Never experienced such low life conditions, manager brought in animal multiple times in store, and made staff clean its pee. Customers were floored, inexcusable and HR is unresponsive. The bathroom is disgusting, and inaccessible. I cannot imagine any one with a physical disability being able to use the restroom. It was so difficult to suck in your stomach, then trip on box after box. They BLOCK the fridge and made us put our food in our tiny lockers. Manager is too comfortable with the amount of time spent within the company to ever fear facing any consequences or repercussions. Even fired staff in the past for contacting HR for help.

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