Great company but limited progression - Supervisor Lush Employee Review

4.0
15 May 2019
Recommend
CEO approval
Business outlook

Pros

Working at lush was always a lot of fun, I made some really good friends and always had a real giggle at work. The customers were lovely for the most part, as customer service roles go this is easily the nicest one I have had. The discount is exceptionally generous and the company ethos is strong throughout everything they do, they also pay the living wage and have a really comprehensive maternity/paternity policy.

Cons

It is hard to progress unless you can relocate. You will do really well at Lush if you have no commitments as the opportunities are out there and they will nurture you, you just need to be able to drop everything to chase them.

Explore other reviews about Lush

5.0
16 June 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
14 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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