Unique and fun but relentless sales ethic - Sales Associate Lush Employee Review

3.0
9 Sept 2019
Recommend
CEO approval
Business outlook

Pros

- Consistently hiring amazing, talented people from diverse backgrounds and experiences. - Very fun and outgoing with a nurturing atmosphere, any one is welcome! - Great place for young people to learn people skills and gain confidence (mainly because you don't have a choice but to be confident) - Massive discount (maybe this has changed?) - Opportunity to get involved with charities/volunteering

Cons

- The focus on sales is absolutely relentless. This is what exhausted me the most. Managers don't take into account people's needs or respect the customer's boundaries. The "sales script" is chilling. - This isn't just a job, you have to LIVE it and BE it every single day. I found it to be a little "cult" like in the end and if you don't believe in every single campaign and "drink the kool aid" it can feel a bit isolating. - If you're an introvert or someone who is a bit shy you will find this company a challenge as they really play to the loud and proud personality style (at least in the North American market) which after three years working there had a negative effect on my mental wellbeing. - Expected to do in store foot treatments on strangers for minimum wage

Explore other reviews about Lush

5.0
16 June 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

1.0
25 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Discounts, we got 50% off of most items

Cons

Unhygienic, stressful, money hungry, fear monger. Unprofessional managers both as an employee and customer. Never experienced such low life conditions, manager brought in animal multiple times in store, and made staff clean its pee. Customers were floored, inexcusable and HR is unresponsive. The bathroom is disgusting, and inaccessible. I cannot imagine any one with a physical disability being able to use the restroom. It was so difficult to suck in your stomach, then trip on box after box. They BLOCK the fridge and made us put our food in our tiny lockers. Manager is too comfortable with the amount of time spent within the company to ever fear facing any consequences or repercussions. Even fired staff in the past for contacting HR for help.

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