From hippy utopia to 1984 - Supervisor Lush Employee Review

1.0
30 Jan 2020
Recommend
CEO approval
Business outlook

Pros

Good intentions, ethics & origins behind the company and ingredients. Originally was the perfect job with a sense of community and support.

Cons

Totally depends who your manager is as to your experience working there. First manager was supportive and genuinely engaged with brand ethics and staff; new manager has changed the store into a profit over people machine where those seen as weak (e.g. physical/mental health/disability or not willing to follow orders blindly which go against company/legal procedures etc) are weeded out and harassed or bullied until they leave. Career development only for people personally favoured by the manager. Health and safety procedures and basic hygiene not followed. Increasingly higher levels of supervision and questioning on staff's every move. Poorly managed disciplinary and grievance processes. No HR department or area managers. Discriminagory and bullying culture in upper management and mentors. Changes to contracts without consent. Incorrect pay and working time directive issues. Denial of employment rights. Unethical treatment of staff. Many more just within one store!

Explore other reviews about Lush

5.0
16 June 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

1.0
25 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Discounts, we got 50% off of most items

Cons

Unhygienic, stressful, money hungry, fear monger. Unprofessional managers both as an employee and customer. Never experienced such low life conditions, manager brought in animal multiple times in store, and made staff clean its pee. Customers were floored, inexcusable and HR is unresponsive. The bathroom is disgusting, and inaccessible. I cannot imagine any one with a physical disability being able to use the restroom. It was so difficult to suck in your stomach, then trip on box after box. They BLOCK the fridge and made us put our food in our tiny lockers. Manager is too comfortable with the amount of time spent within the company to ever fear facing any consequences or repercussions. Even fired staff in the past for contacting HR for help.

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