Many positives but my experience left a bad taste in my mouth about Lush. - Retail Sales Associate Lush Employee Review

3.0
11 Apr 2022
Recommend
CEO approval
Business outlook

Pros

Positive, friendly and welcoming team. Lots of free discarded products and great discount.

Cons

When a COVID outbreak happened, Lush thankfully mandated sanitizer and limits of # of persons allowed in the store. Unfortunately, there were visibly sick employees working. One was even asking to sit down at the cash register because they were not feeling well, sneezing and coughing on the sales floor. I soon caught a really bad case of COVID and was out for weeks completely unable to talk. I unfortunately never heard from any of the other staff or management again.

Explore other reviews about Lush

5.0
16 June 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
14 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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