Experience working in Lush - Production Assistant Lush Employee Review

1.0
27 May 2022
Recommend
CEO approval
Business outlook

Pros

The good relationships between coworkers. The employee discount in some products.

Cons

Working in Lush just left one conclusion. It's a employer that doesn't care for the well-being of its employees in terms of WHS, payment rate, opportunities of development, retention of employees, acknowledging the loss of the knowledge and experience from the employees leaving, which leads to lost the expertise on compounding or on understanding the processes and risk of Lush products as instructed from head Quarters (UK). Senior management (senior level) is not well prepared to guide, listen, understand the production/business (mostly when they don't understand/experienced this kind of business as Lush) and don't take into account the experience from its employees, taking decisions that just damage the organisational culture, the well being (physical and mental) of the employees and honestly destroy the brand reputation.

Explore other reviews about Lush

5.0
16 June 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
14 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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