Awful - Retail Sales Assistant Lush Employee Review

1.0
17 Aug 2023
Recommend
CEO approval
Business outlook

Pros

50% discount and you'll smell good lol.

Cons

awful management, very b*tchy and gossiping (i'm a former supervisor so i heard it ALL) weird hours with your shift pattern changing every week, training is after hours ? they want you fully harass customers to get them to buy things, even if they say they are just looking, you still have to talk to them. the amount of customers ive had walk out because i had to keep making small talk with them... if you dont do this, you will be given bad feedback or be put on a PAP (performance action plan) and risk losing your job. expected to always have high energy and be happy, even if you express that youre not having the best time. they do not care about your mental health, no matter how many times you mention it. the training they give you is so half-assed and not well enough for you to remember it, its given verbally with no reference to look back on if you forget it in the future, then they punish you for not remembering it all.

Explore other reviews about Lush

5.0
23 Dec 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great management Company cares about employees Employee discount Lenient

Cons

I’ve tried to think of some, and I don’t think I have any cons

1.0
25 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Discounts, we got 50% off of most items

Cons

Unhygienic, stressful, money hungry, fear monger. Unprofessional managers both as an employee and customer. Never experienced such low life conditions, manager brought in animal multiple times in store, and made staff clean its pee. Customers were floored, inexcusable and HR is unresponsive. The bathroom is disgusting, and inaccessible. I cannot imagine any one with a physical disability being able to use the restroom. It was so difficult to suck in your stomach, then trip on box after box. They BLOCK the fridge and made us put our food in our tiny lockers. Manager is too comfortable with the amount of time spent within the company to ever fear facing any consequences or repercussions. Even fired staff in the past for contacting HR for help.

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