Sales - Sales Associate Lush Employee Review

3.0
13 Nov 2024
Recommend
CEO approval
Business outlook

Pros

Wonderful associate team that is positive and has fun. Great experience when customers are nice and receptive.

Cons

Really high sales expectations for low pay. At certain locations, inflexible scheduling (your time/day off requests get denied weeks in advance). Harsh management when you don’t sell enough. Associates have to badger customers even when they are visibly uncomfortable or annoyed.

Explore other reviews about Lush

5.0
16 June 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
14 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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