Pros
The work-from-home flexibility was easily the best part of the job although the work-life balance was uneven.
Cons
Other than the ability to work from home, this place was an absolute disaster. This was right after Harris Computer acquired MEDHOST, and you’d expect a company going through an acquisition to at least have some structure or direction. Instead, leadership felt completely disconnected and incompetent. Middle management and directors seemed more interested in protecting themselves and playing politics than actually supporting employees or fixing obvious operational problems. Customer Support was a revolving door of miserable, overworked people. Tier 1 and Tier 2 teams were severely understaffed, underpaid, and constantly expected to pick up the slack for poor leadership decisions. Morale across the department was awful, and burnout was clearly normalized. The EDIS platform itself was a nightmare to support, a tangled mess of outdated libraries, SQL DBs, and legacy code that looked like it had barely evolved past 2004. Simple issues became unnecessarily painful because of how poorly maintained the system was. Overall, it felt like a company surviving on patchwork fixes, bad management, and employee exhaustion.