Everything about this company is terrible, avoid it - Customer Success Manager (CSM) MNTN Employee Review

Remote work, high visibility, autonomy

Frequent priority shifts, somewhat chaotic

My team was genuinely so smart and kind, and working alongside them was one of the highlights of my time here. MNTN meets were well organized and fun. Benefits package is competitive (though salary is not). Good work life balance. Very family oriented.

Career growth here has very little to do with the quality of your work and is driven almost entirely by politics: who you’re aligned with, how well you manage up, and whether you’re in the right social circle. Different perspectives are routinely dismissed, even when they come from the person with the most relevant domain expertise. Leaders with big egos have cultivated a culture where agreement is rewarded and constructive feedback is not. Strategy shifts are constant and poorly communicated, creating lots of thrash and leaving teams perpetually reactive instead of focused. No raises unless you’re promoted which they also don’t do often.