Not so Madewell - Sales Support Madewell Employee Review

3.0
4 July 2016
Recommend
CEO approval
Business outlook

Pros

-Discount is OK, spans across J.Crew too which is nice.

Cons

-Expect micro-managing, lots of hovering -Management likes to spend a majority of their time in the back office during store hours, leaving only one associate on the floor to deal with an overflowing number of customers walking in and out (particularly in a busy mall setting). -Visual books and managers allows little creativity, when everything is done by the book, your store just looks like a clone of every other one and it becomes boring - creativity when it comes to styling and merchandising should be encouraged. -Management will make you stay later than scheduled time -Consistently understaffed, no one likes management and leaves after 3 months -Hours are terrible, expect late nights -Pay is terrible -Management expects maximum effort while belittling associates and lacks trust for their employees -Quality of clothing is not always Madewell. Only things worth buying are the denim (sometimes), leather items, button down shirts. Every other article of clothing from Madewell is poor quality - don't be fooled. -Management expects for life to be revolved around Madewell. They don't promote a healthy work/life balance.

Explore other reviews about Madewell

5.0
19 June 2026
Recommend
CEO approval
Business outlook

Pros

Great team, top tier clothing benefits, flexible hours.

Cons

Pay wasn’t great, but may be better in the current economy.

4.0
12 June 2026
Recommend
CEO approval
Business outlook

Pros

60% off discount for employees, great associates to work with, flexible

Cons

your experience depends 100% on the managers, no commission but high focus on individual sales, HVAC system had been broken for years and was never fixed which made it unbearably hot in summer months to the point of exhaustion for both associates and customers

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