Pros
Internal departments worked with are professional, effective and clear of time lines. Inter-departmental cooperation synergizes very well. Internal systems are well thought and set up. Trainings set up are comprehensive and coherent. Staff welfare from Top management seems thoughtful.
Cons
Lack of integrity of manager - Customer complains about her sitting on things and she pushes the blame to anyone but herself. Claims to have done a lot of work but with minimal evidence of work done. Lack of technical knowledge of manager - Does not take up the reigns to advise internal/external stakeholders on technical aspects of the cover and prefers to postbox underwriter's reply, IF she does work. Manager's preference to micro-manage instead of delegation of work, so as to try to cover up what has not been previously done properly, if any. Manager operates administratively weak, cutting of email threads and sending fresh email, lack of contract certainty. Severe moral hazard observed where she will defensively twist situations in her favour as long as she can get away with it. Absolute lack of accountability of manager - in the words of the client, all talk and no action. This is an E&O waiting to happen.