Beginning was a great environment. Last 6 months more focused on sales than helping customers. - Customer Service Representative MassMutual Employee Review

1.0
22 Apr 2017
Recommend
CEO approval
Business outlook

Pros

Benefits are great. Health, vision, dental, 100% match on first 5% of 401(k), and a 5% pension. Also a bonus based on your performance.

Cons

Poor management. They are more worried about micro managing than teaching and helping employees grow. They want you to be a robot instead of helping customers with their issues.

Explore other reviews about MassMutual

5.0
3 June 2026
Recommend
CEO approval
Business outlook

Pros

Great programs for experience in fortune 100.

Cons

Cared more about building a program to attract interns than future employees.

2.0
18 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some of the benefits are great.

Cons

There appears to be a significant issue with favoritism and conflicts of interest within certain areas of the organization. In some cases, close personal relationships between managers and employees seem to influence opportunities, recognition, and how people are treated. This creates a perception that being part of an inner circle is valued more than performance, accountability, and doing quality work. Employees who are not part of these groups can feel excluded, overlooked, or treated differently. There are also concerns about inconsistent standards, where certain individuals appear to have more flexibility or latitude than others.

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