Pros
None that cannot be found elsewhere if you work in personal finance.
Cons
Despite being a heritage insurance agency, MetLife was trying to modernize and embrace a more progressive relationship with clients by offering more advice-based relationships. MassMutual took the company back in time to the 1980s where ‘slick’ insurance agents ‘handle objections’ and the solution for every problem is Whole Life insurance. They have pushed sale strategies that were effectively outlawed 30 years ago (taking in-service distributions from retirement plans to fund insurance policies) and eviscerated the revenue stream for Met agents who had a nice balance of insurance and asset management business. There is no ‘home office’ support—trying to get basic information about a policy or make changes is all but impossible for clients and pretty much just as bad for agents. The website is a disaster, and HR pretty much non-existent.