Good Company, Terrible Role, Terrible Department - Digital Customer Care Representative MassMutual Employee Review

- Abysmally Low Pay - Expect 35-45k a year with a 3 PERCENT RAISE ONCE A YEAR. We're supposed to be happy to receive an raise amounting to $17 extra every paycheck once a year? You will not be able to afford to live virtually anywhere in the USA as a sole income provider with this job. -Extremely poor mismanagement of IT systems -Tech systems across the board are broken/horrible to use. They do not get fixed in a timely manner at all. Our systems have been broken for over a year and fixes are "promised" but never delivered. -Very bad outside opinion, clients and advisors HATE Coverpath and MassMutual systems as a whole. - 0 path to promotion - You will be stuck in this role forever. The only open positions are at home office in Massachusetts. There are no or virtually no open remote positions to promote within. You're stuck in a emotionally-draining, poverty level pay, boring job. - Turnover is very high. - Very low employee morale. Every member of the Digital Ops team I have spoken with hates their jobs, hates their pay, hates their life. There is no "Team". You're by yourself every day except for 30 minutes once a week. It's just depressing to work here.