Pros
The people and the mission. The Agency does a lot of great work across the Commonwealth and there are truly wonderful people working there who care about the mission and stay because of it.
Cons
Dan Rivera, President & CEO, 1000%. (Marty Jones is not the current CEO). Dan is a bully and a terrible manager who has destroyed the Agency since he arrived. His "obey and grieve" mentality has resulted in large numbers of people heading for the door. He has created positions for political hacks/friends, he's fired people unjustly, he's outsourced two key departments resulting in security breaches to the Agency's network, he's threatened staff in emails, he's misspent Agency funds. He's totally incompetent and can't stand having someone around him who's smarter.