Despite its flaws, best place I’ve worked - Customer Success Representative McGraw Hill Employee Review

CSRs wear too many hats and very uneven distribution of workloads amongst my team. It’s normal for one CSR to be responsible for $6 million ARR and 400+ courses across 20 different campuses while their direct teammates have half that workload yet earn the same. This would never happen at other tech companies without a clear difference in title and salary. The bigger your workload, the harder it is to attain sales goals because they are measured as % growth. Hire more people or give promotions & raises where they are due. Many of the old guard employees have never worked outside of textbook publishing, which gives them a very narrow idea of how the business should be run. This is the main reason MH took so long to evolve into a true edtech business model. Lots of wasted time chasing random metrics. Overuse of tracking 100 data points distracts from the end goal of keeping customers happy and growing the business $$. No CS career path to speak of.