Pros
Mixed feelings, if you can be okay with being abused and losing your dignity, you will be rewarded enormously.
Cons
The company essentially pays you well to tolerate abuse. The culture is sterile and fear-driven, and it feels as though anyone would throw you under the bus to protect themselves. Most people stay only for the paycheck and are ruthlessly protective of it. In the contact centers, terminations happen almost weekly. To survive, you must accept constant anxiety about job security and relentless nitpicking over even the smallest details—things as trivial as using the wrong font size in an internal email. That level of scrutiny is consistent across the entire organization. There is very little grace for mistakes. For individual contributors, the expectation is to work extremely hard during your scheduled hours, but once you’re off, you are truly off. For managers, the opposite is true: the culture demands long stretches of overtime, and those who stay long term often do so out of ego rather than maximizing financial incentive. Given the workload, senior leaders could earn more elsewhere with far healthier conditions.