Decent pay for a job that requires little to no critical thinking. - Business Operations Specialist McMaster-Carr Employee Review

- Pay/benefits are incredibly generous - People are generally easy/nice to work with - Note that the Systems department seems to be fairly isolated from the negative issues discussed in other reviews (e.g. tension between warehouse workers and management) - I haven't experienced any of those issues within the systems department. In my opinion, Systems is a great place to work and develop as an engineer. - Hybrid work style (3 days in office). Personally, I like hybrid more than both fully in-office and fully remote styles. - Great cafeteria with good food and cheap prices. - Good work/life balance (outside of being on call, I can leave work at work).

- Work is not super interesting to me. I come from a highly technical, but very different (not ecommerce/industrial supplies), background where I was doing work I was much more interested in. No doubt there are folks in Systems who love the domain though. - While I'm not on call a ton (1-2 weeks every few months), I really hate being on call. I like to leave work at work. Note that joining at least one reliability team is expected within your first year or so.

Money and benefits and that is it.

**They ask for honest feedback, then punish the people who give it** One of the most frustrating parts of working at McMaster-Carr was the disconnect between what the company says it wants and how it actually treats employees. Leadership talks about feedback, improvement, communication, and wanting employees to speak up, but in my experience, that only seemed true as long as the feedback was comfortable, convenient, or exactly what they wanted to hear. The company creates the appearance that employee feedback matters. They hold conversations, encourage people to share concerns, and make it seem like speaking honestly is part of the culture. But when employees actually gave honest feedback about real problems, the response did not feel like growth or accountability. It felt like retaliation. People who spoke up or challenged the way things were being handled could quickly find themselves under a microscope, treated differently, or pushed out altogether. One of the worst examples of this is what they call a “listening session.” On the surface, it sounds like a chance for employees to be heard. In reality, it felt more like a trap. They pull employees into these conversations under the idea that they want honest feedback, but it can feel like they are really trying to get people to say something that will later be used against them. Instead of being a safe place to raise concerns, it felt like a way for management to identify who was unhappy, who was willing to speak up, and who could eventually be targeted or fired for it. That creates a workplace where “feedback” feels more like a setup than an opportunity. Employees are encouraged to be open, but the second that openness exposes issues with management, favoritism, safety, discipline, or leadership decisions, the tone changes. Instead of addressing the concerns, leadership seemed more focused on protecting itself and removing the people willing to say what others were thinking. The culture felt fear-based and performative. Management wanted to look like they cared about employee voices, but the actual environment made people afraid to be honest. Employees learned that staying quiet was often safer than telling the truth. That is not a healthy workplace. That is a company using the language of feedback while punishing the people brave enough to provide it. There was also a serious disconnect between leadership and the reality of the work being done. Employees could perform well, work hard, and handle a high volume of responsibility, but still be judged harshly over small mistakes or situations taken out of context. Standards were not always applied evenly, and favoritism made the environment feel even more unfair. McMaster-Carr may have strong systems, decent pay, and a polished image from the outside, but my experience was that the internal culture was rigid, retaliatory, and deeply disappointing. A company cannot honestly claim to value feedback while pulling employees into so-called listening sessions, using their honesty against them, and then pushing them out for saying the very things they were asked to share. If leadership only wants praise, they should stop pretending they are asking for honesty.