Big let down and disappointment - Customer Service Merck Employee Review

1.0
5 Nov 2019
Recommend
CEO approval
Business outlook

Pros

Won't know as all the team leader/supervisor did was complain how much work there was.

Cons

Once a month you'll get a plate of cheese with crackers and a couple of beers. That's all, literally that's all you'll get whereas majority other companies have Friday drinks or at least put in 50% effort when it comes to celebrating their employees. Depressing and unrewarding working environment. Systems are old and out dated. Things that can be done in 15 minutes take an hour because of how outdated the systems are. Employee's seem to be disposable. Management and supervisors complain from 9-5. Unfriendly environment, not welcoming at all. Hardly saw anyone have lunch together. No one really speaks to anyone unless they're complaining or talking badly about another employee. Too much work and little salary. Supervisor was very dramatic about their day to day activities and unorganised. No official trainers or training material. No company induction, no task specific induction, and no at work support.

Explore other reviews about Merck

4.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

Over my tenure, I had the opportunity to work alongside highly talented and mission-driven colleagues dedicated to improving patient outcomes. The organization provided exposure to cross-functional collaboration, leadership development opportunities, and meaningful work supporting healthcare providers, patients, and community stakeholders. I appreciated the company's commitment to innovation, professional growth, and serving patients through scientific advancement.

Cons

Like many large organizations, priorities and organizational structures evolved over time, which occasionally created uncertainty and changes in responsibilities. Decision-making processes could sometimes be complex due to the size of the organization, and navigating multiple layers of stakeholders occasionally impacted speed and execution.

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