Toxic environment with poor management and favoritism - Client Servicing Mindmade Creative Communications Employee Review

• I was entrusted with managing multiple client portfolios, which gave me solid exposure to real-world campaigns. • WFH flexibility. • Annual company trips.

• The culture heavily leans on repeated “we are family” and “work hard, play harder” slogans. Instead of motivating employees, it often feels forced, outdated, and disconnected from the actual work environment. • There is no clear HR structure, and professional boundaries are inconsistent. The internal team responsible for admin and HR matters often communicates in a way that comes across as harsh or confrontational, creating an uncomfortable atmosphere. Open dialogue is not encouraged, and feedback is frequently taken personally. • Promises around growth opportunities and compensation adjustments are commonly mentioned but rarely followed through. “Budget” is a frequent explanation used, which contributes to employee frustration and a sense that career progression is not prioritised. • Some members of upper management are widely known to be difficult to collaborate with, contributing to high turnover within certain departments. The leadership approach varies significantly across teams, and this inconsistency can greatly affect an employee’s overall experience. • Processes and structures are not what you’d expect from a digital or social-led agency. The lack of clear frameworks results in employees frequently needing to figure things out independently. Those seeking strong mentorship or structured development may find the environment challenging. In general, the organisation would benefit from modernising its leadership approach, improving communication standards, and building a more consistent and supportive culture. Strong leadership requires fairness, clarity, and professionalism - elements that are currently lacking.

Non-Existent Organizational Structure and HR Practices

The company culture is highly toxic, full of empty promises and a lack of accountability. There is a noticeable absence of proper HR structure and professional processes, which leads to inconsistent poor internal communication. Workplace dynamics are often influenced by internal politics, with individuals displaying a tendency to agree superficially with management rather than providing honest, constructive input. This creates an environment that lacks transparency, trust, and genuine collaboration. Overall, the organization demonstrates a significant gap in professionalism and leadership maturity, making it a challenging and unsustainable environment for long-term growth.