Poor Management and Cliquey - Shift Lead Miniso Employee Review

There is little to no formal training or onboarding at this location. New employees are expected to know processes immediately, and asking questions is often met with frustration rather than support. On my first day, I was left alone on the sales floor for nearly 10 hours with minimal instruction, which created unnecessary stress and set me up to fail. Management at both the store and district level felt cliquey and disengaged, prioritizing relationships with favored employees over coaching and leadership. Scheduling is inconsistent, communication is unclear, and there is a general lack of structure and accountability. Employees are not provided with the tools or support needed to succeed or grow.