Pros
Great building, car parking, call handling system. Have made close friends. Still has potential to be a great employer
Cons
Revolving door of senior management continues. Several senior longstanding members of staff have been removed over the last year, their replacements are not an improvement. Nature of the business is taking calls so absolutely no issues there. If we're busy it's par for the course but quality of call taking and messages is still taking 2nd place to speed and throughput. Company talks about caring for mental health but this is not backed up by T/Ms or BTMs. Colleagues have asked for help/support but none given. Sick pay for 3 days isn't great but the Bradford score hits you when you down. Disciplinary procedure kicks in very quickly. Result is people come into office when contagious, more staff get ill. If allowed to recover without threat of a warning etc would have a more motivated staff. Not being paid for 4+ sick days makes it incentive enough to get back to work. Training sells this wonderful relationship to build with your allocated clients, but much of the satisfying elements of the PA role have been eroded over the years. Pay has increased but not enough to keep pace with our bills, effectively going backwards.
