Great team and flexibility, but low pay and micromanagement - Customer Service Monzo Bank Employee Review

Hi there, Thanks for taking the time to share such honest feedback. We’re really pleased to hear that the team, flexibility, holiday allowance and manager support have been positive parts of your experience. We also hear your feedback on pay and the pressure that can come with monitoring, especially in a customer support role. Feedback like this helps us understand where things are working well and where we need to keep improving. If you’re comfortable sharing more detail, please contact us at hiring@monzo.com so we can make sure your feedback reaches the right team. Thanks again for sharing this with us.