Pros
The girls who work there are kind and understanding, and most customers are the same. The products sold in stores are cute but often marked up unnecessarily high with little employee discounts.
Cons
The work culture and management of the company overall is lacking and there are several internal issues within the company that make it a frustrating place of work. Management is unapproachable and very passive aggressive in their messages, however expect employees to reach out whenever they are having issues. The greater part of the employees who are hired are young girls in their late teens to early twenties many of whom are working their second or third job. They are manipulated into thinking that the harmful practices done are standard and are expected to keep the bosses happy with no complaints. They are immediately thrown into an intense and high-stress work environment with little to no training. Some policies and procedures that are enforced at Mooii are very unorganised, making it considerably more difficult to quickly adapt. Management have more trust in customer reviews over employees that have been loyal to them. There is no leniency and employees will be berated for interactions that customers could have taken the wrong way. Employees are expected to be available for the majority of the month, but it is not unusual for them to receive minimal shifts or be sent home early with little to no notice.When creating the rosters, management commonly over or underestimates how many employees are required for the day, either leaving employees unable to keep up with all of the customers or getting told to finish their shift early. Many non-Australian working holiday employees are also exploited, often working by themselves before they have familiarised themselves with the store and are prohibited from speaking their native language even if it is when they are asking for help, however management are exempt from this rule. Management heavily push employees to speak with customers and it is common for management to be monitoring employees over the CCTV cameras. Sending messages when they feel employees should be doing more are also standard. It is clear that the members of management have never worked a retail job, as if they did they would be aware of the number of customers who prefer not to be bothered. Greeting customers and asking if they require assistance is usually satisfactory for most businesses, however management expects employees to stay by the customer’s side for their entire shopping experience, especially if there are minimal customers in the store.