Working in Retail is usually a strenuous experience, and you normally already expect the worst, but I don't think I've ever experienced something like this before. There's a reason there are so many negative Glassdoor reviews; they say similar things, yet I feel like upper management doesn't take the criticisms seriously and hasn't improved much.
I feel like they do not train you properly, and you feel like you have to manage on your own at a busy store with barely any support. Still, they make it seem like they expect you to know everything in the store, so when you make a mistake as a new employee, they blame it on you, even though you were never taught, and it's sometimes loud enough that customers hear it. Sometimes, you could be in charge of closing and opening a whole store by yourself when, in my opinion, you are still relatively new, or working the entire busy store by yourself for a while, which is a lot of stress to put on new workers.
The nature of working at Mooii is unique in that you don't just work at one Mooii, but you work around the network of stores nearby. You are told to travel between stores listed in their job listings, but they then ask the young girls who are employees to carry pretty heavy bags or a big trolley of stock between stores without much support, whether on foot or by train. When I talk to my friends, it sounds insane to be working at two different stores between your shifts because you are travelling, but that is what the job entails.
For shifts, personally speaking, they expect so much availability from you a month in advance, then feel like they get obscenely mad when you have exams or need off work when you are only working part-time or a casual commitment, and then only shift you so much less and then in a few days before your shift, because the timetables come out so late.
It doesn't seem like they can properly shift the number of people who can cover stores, move people around, and have so few people working at a store. When the store gets hugely intense, stocking is mostly done on the floor with customers. You can feel overwhelmed by delegating stock inventory and entering it into the system while helping customers on the floor, with little support if you are the only one there. It feels like it can be solved by simply shifting more people to help or assigning specific people to stock and inventory. And these boxes feel so heavy that they ask you to carry and move them around, yet they offer no proper advice or support at all.
I feel like upper management doesn't understand emotional regulation and communication skills, in that people experience the feeling that upper management takes it out on their employees and projects that onto them, screaming at employees for minor mistakes, i.e., not replenishing an item fast enough, slight dust on the counters, just because maybe something before got to them first. They talk to employees in a passive-aggressive way and get irritated easily. People do have off days, but that doesn't excuse belittling them or being disrespectful to your workers. Many girls have cried while working here, and I feel like these minor issues shouldn't be taken to this extent, where you need to scream at them for such little mistakes. They're so unprofessional in their responses to negative Google reviews that it highlights their passive-aggressiveness, which reflects upper management's attitude towards employees.
The work environment feels so micromanaged and nitpicky about everything, even when the work itself isn't that hard, and many girls are watched by CCTV and told off by phone for very minor actions. Communication between upper management is also poor; different people tell you to do various things, even though it feels like they should talk to each other before telling you what to do.
The staff discounts are only for certain items, require approval from upper management for every transaction, and can be denied depending on the item.
They seem to hire on girls who wouldn't talk back, give them a minimum wage, to use them, and not even treat them like workers. I didn't write this glass door review to shame Mooii's upper management, but rather to ask you to take the feedback you have been receiving and, hopefully, treat our newer employees better. At least let your employees know through a meeting or a text message when you let employees down, not just preemptively unfriend them and kick them out of the work group chat without notice or confirmation of anything that happened. Yes, it's understandable to let people go, but ghosting and no communication between upper management and the employee being let go is a bit insane for any company that cares about the decency of the working environment. I felt like I was treated so badly, worse than the normal retail experience, and usually I can take negative bits in a work environment. Still, it all piled up, so now it's like a big pile of poop that I dealt with, and they are still piling loads of it onto other girls who are just forced to deal with it. I hope next time they understand basic common courtesy, because it feels like they don't even care about their employees at all, like, do not work here until they can actually work like decent upper management.
