Mountain land is the best - Customer Service Agent Mountain Land Collections Employee Review

My favorite thing about MLC is that management really takes the time to get to know you and understand what motivates you. None of us are perfect, but when you work with a team that has such a great mix of talent and strengths, you can achieve anything together! This job isn't for everyone - it requires conversational and organizational skills that can be taught if you’re up for the challenge. Be open with your struggles and ask for help – you’d be amazed at MLC how quickly folks will stop what they’re doing to come help you! Even if management is unavailable, there is a neighbor next to you who can help. Pros include: Easy bonuses – let your call list build! Once you hit that first tier, keep going and you'll see the results on your paycheck. I've never had a bonus denied because of a mistake or needing more training. MLC is very fair on pay! Set schedule – no last-minute requests to work other hours! Break room with free soda and a Keurig machine! Team games to make the day go by faster and bond with your team. If you're on the operations team, they have a fun group with a wide variety of talent and backgrounds. You have your own assigned desk / cubicle. You can bring pictures, decorations, etc. Overall, this is a professional job where the goal is to help each person feel comfortable and prepared to do a job that not everybody can do. You get to walk away each day with the satisfaction of doing good work – and have that satisfaction of finding a career that can support you and/or a family over the years.

1 - If you're an account manager, you're on the phones. As you build your skillset and call list, you'll see the types of accounts you're handling expand over time. If you can manage time on the phones well, this isn't necessarily a con. 2 - You'll be walking people through paying a bill. MLC is fair and will try to find the best outcome for each scenario. Most people you talk to understand you're just doing your job. On occasion you will talk to someone who is frustrated - my only advice is try to find a solution for every call. Occasionally you'll win over someone who is upset. Other times the consumer will want to remain upset. Don't let yourself take it hard - move on to the next call and aim for a solution with the next person! 3 – Time management / changing environment due to ever-changing laws: There are days where your desk will feel organized. There are other days you’ll feel like everything is hitting you at once. Take one day at a time, especially when learning a new process or system. Folks who have been here for 10+ years are still learning something new every week.

Free soda The people are fairly nice, some feel like family already after a short time. Comfortable environment, warm workplace feel not bland or boring. Fun performance measures (got to shoot a basketball for extra commissions) Danny (the trainer) was cool Other honorable mentions: Danielle and Heidi

Imbalanced leadership Favoritism in promotions and rule enforcement Vague attendance and performance policies Unclear consequences for mistakes (job/security impact) Unprofessional termination process Immediate firing communicated via text Trust for advancement appeared to be removed after one significant error, overriding prior performance expectations. Training resources were limited due to competing job demands on trainers Onboarding quality suffered because training responsibilities were not fully separated from production responsibilities This created inconsistent instruction and increased reliance on trial and error learning