Pros
Movable Ink has a great culture with lots of nice people. They're fully remote which is a huge bonus and everyone works very hard. As a CXM, you get exposure to some of the largest brands in the world, which gives you good experience in the sense that you can see how top notch companies do things while potentially building connections.
Cons
Client experience may be one of the worst jobs I've ever had. As a previous reviewer mentioned, during the interview process, they understate how technical they expect you to be in this role. You are put in the asinine position of holding the hands of your engineering peers. You're not allowed to go into the platform and build, instead you're expected to write these long, complicated tickets which always end up with a thousand follow up questions leaving you wondering why you even wasted your time to begin with. Additionally, you'll be given an unreasonable amount of clients relative to what they're paying you and you'll be expected to meet with them on a bi-weekly basis, while also sending emails, follow up emails, conducting presentations, waiting on them hand and foot when things break (and they will, they always do) which will leave you feeling burnt out and overwhelmed. Clients are largely unsympathetic and you really are left feeling worthless when it's all said and done. Occasionally, you'll have small victories like an upsell here or there, a shout in one of the slack channels, but it'll always be overshadowed by 2 more clients churning, emails not working as intended, etc. It's always 1 step forward and 2 steps back in this role. TLDR: The company is infected with hustle culture, and you know what they say, if everything is an emergency, nothing is.