Pros
The customers are the best part about this job. They are extremely loyal and fond of the brand. You also ( if you can afford it on their poor wages) are eligible for 50% off product, once you have completed a three month probation period. Great holiday 31 days for management. Managment are also not required to work Sundays and are allowed every other Saturday off. Fantastic perk and almost unheard of in retail.
Cons
Despite the steep pricing Mulberry is not luxury high end retail. Having worked for Chanel, Louis Vuitton and Valentino it is very clear by the way HR and upper level management behave that Mulberry sit alongside brands such as Kate Spade and Micheal Kors -although those brands actually pay more.Mulberry out source almost all their handbags to Turkey ( check the labels) so this fantasy story they'll tell you about a little factory in west England take with a pinch of salt. And if you're unlucky enough to work in a concession don't expect any help from upper level management or HR they have no influence over the host stores and will not do much to see you're treated fairly in them. Salary is poor, I've spoken with Mulberry store managers in airports who are frustrated that other luxury brands pay their staff a far fairer hourly rate. Mulberry pay a penny or two over minimum wage. And as for management salary it doesn't get any better and is NOT in line with any high end luxury management positions. HR are not luxury retail standard either, they write and establish polices and don't uphold them. They have to constantly be reminded by staff of the rules. Pay roll rarely get pay right, so much so I have lost all track of what I'm actually owed. leavers salary is almost always incorrect. If you are a seasoned retail professional and have worked for various luxury brands this is not for you! Remember Mulberry sit in house of Fraser next to mid level market brands so expect similar. However it would be a great option for someone looking for their first ever 'luxury' retail experience part time. Uniform is non existent they don't even provide a smart silk scarf to distinguish luxury like other retailers and the quality of what they do give you is laughable. But there is flexibility in what you can wear should the uniform they provide be inadequate. There are talks of changing this however. There are initiatives in place for employees to leave feedback and suggestions through a HR questionare how much change this has influenced I don't know.