Modern Workplace with Significant Culture and Workload Challenges and no progression - Senior Customer Operations Executive MyTutor Employee Review

2.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

- Nice modern London office - MacBook provided for work

Cons

- Very limited flexibility to take short breaks or step away from the screen, often requiring permission from management or responsible person at the time. - Little to no autonomy of your day to day tasks/ lunch break etc with a highly controlled working environment. - Poor middle management, communication, and teamwork, which negatively impact the overall workplace culture. - The team is frequently under significant stress due to high workloads and demanding performance expectations and targets. - Employees are often expected to handle multiple tasks simultaneously, creating a workload comparable to that of a busy call centre. - The salary does not adequately reflect the workload, responsibilities, and pressure associated with the role. - High-pressure environment with limited support for employee wellbeing and work-life balance. - There is no progression within the company. - Lengthy and overly complex interview process for a very junior position.

Explore other reviews about MyTutor

5.0
30 July 2025
Recommend
CEO approval
Business outlook

Pros

Great company to work for

Cons

no cons for my role.

3.0
30 Mar 2024
Recommend
CEO approval
Business outlook

Pros

Good online system and easy to use

Cons

Very little work available. It can be hard to find more than 1 or 2 students and this means it takes a long time to get reviews etc.

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