There's a High Turnover Rate for a Reason - Communications Specialist NAVEX Employee Review

1.0
17 Dec 2016
Recommend
CEO approval
Business outlook

Pros

Coworkers are very friendly and stay positive despite the work environment.

Cons

The communications specialists are treated terribly. This hotline is basically for employee complaints. Unfortunately, the calls are most frequently from angry employees looking for someone to unleash their anger on. The training on how to handle certain calls can be misleading and can feel unethical at times.

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NAVEX Response
9y
I agree that our Communication Specialist do very important work! Please know that your efforts and commitments to our clients was and is valued. Also, I’m glad to read that your coworkers were a positive part of your experience. There are a lot of nice people at NAVEX Global. My personal background with NAVEX Global is in the Contact Center and I found that there was training and support to deal with angry callers, but I understand that this was not your experience. Without more information, I’m not sure what aspect of the training and call management felt unethical to you; our role is to gather the information, document and route appropriately. We do set the expectations with our callers that we are not resolving the issues or providing guidance.

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5.0
22 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Constant exposure to new technologies like AI, automation, and cloud systems

Cons

More layers of approval > slower progress

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NAVEX Response
1mo
Thank you for sharing your feedback. We’re glad to hear you’ve had opportunities to work with emerging technologies like AI, automation, and cloud systems. We're excited to continue to invest in these technologies and opportunities! We also recognize that added layers of approval can slow progress and create frustration. As we continue evolving, we’re focused on finding ways to innovate, move faster, empower our teams, and improve how we collaborate and make decisions. Thank you for being part of our team and taking time to help us learn and get better! - NAVEX People Team
1.0
11 June 2026
Recommend
CEO approval
Business outlook

Pros

Team Culture Flexible Schedule (hybrid model) Entry level pay is great

Cons

The position that was presented during the hiring process was not the position that was ultimately delivered. Employees have very little influence over organizational decisions; the prevailing message is to either accept ongoing changes or move on. The company sets exceptionally high performance expectations but does not appear to fully recognize how constant organizational changes, limited job security, frequent separations and internal restructuring, and unmet commitments can directly impact employees' ability to succeed. These factors create significant obstacles to achieving the standards the company expects.

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NAVEX Response
1w
Thank you for taking the time to share your feedback. We’re glad to hear that you experienced a strong team culture, flexibility, and competitive pay during your time with our team at NAVEX. We also appreciate your candid comments regarding organizational change, communication, and the challenges that can accompany periods of transformation. We recognize that change can be difficult and may create uncertainty for team members, particularly when teams are balancing evolving priorities with ambitious goals. As our industry, customers, and business continue to evolve, we are committed to making thoughtful decisions that strengthen our organization for the future. While change is not always easy, our objective is to better position our people and our business for long-term success, improve how we operate, and create opportunities for sustainable growth. Throughout that process, we strive to communicate openly, support our teams, and ensure our people have the resources they need to navigate change successfully. Thank you again for sharing your perspective. Feedback like yours helps us continue to learn and improve. We wish you all the best in your future endeavors. -NAVEX People Team
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