NAVEX Reviews

In reading reviews of NAVEX (specifically AE 1's) some common threads will become apparent - my advice would be to ask direct questions and make sure you are satisfied with the answers before accepting the "job" (certainly would lot call it a Career) - below are a few suggested questions and the legit answers you should receive; Wow, unlimited vacation time that sounds great! Please tell me more - what is the average PTO taken by your sales employees? (Pay no attention to the 3 weeks comment on the career site - you will be lucky to get 3 days of PTO!....seriously) Wow, the President's Club trip sounds amazing and I only have to be at 100% of my number to qualify?!? How many AE 1's went last year? (Only 1 AE1 out of 30+, and that was only because the rep was covering multiple territories due to extremely high turnover). What is the turnover rate for your team? (greater than 60% - if a rep has 12 months in territory they are a seasoned vet, most will leave within one year {and not bc of a promotion - do your research by looking up sales reps on LinkedIn, all short timers} Back to the Unlimited PTO, what are the requirements? (must be at or above your number to request time off bc you do not accrue any vacation time - as we know from our previous question, no one is at or above their number:-( whomp, whomp, whomp....) Is it possible to make a sale and actually owe the company money because of discounting? (Yes, and it is highly encouraged by management, at the end of every month/quarter, to aggressively discount in order to secure business, and I quote "You are paid a base salary, if the company needs revenue it is your duty to heavily discount even if you don't earn commission or go upside down and owe money back to the company" - This one is a hard one to actually believe bc it sounds so absurd, but is 100% legit) Finally, if you enjoy work life balance...dig in on this line of questioning - (Reps are always behind their number so longer hours are required and because you will be classified as an outside rep (even though you are the classic definition of an inside rep) NG is able to sidestep the FSSA requirements for overtime pay - thus overtime is required) I hope this review helps those that have options to avoid this toxic "opportunity". If you must take the job out of necessity, at least you know what to expect.

Sales: Selling anything other than what this company is known for will be a challenge, and not just a challenge in meeting sales goals. Leads are scarce, there is no marketing help, and tools in place are limited for teams to use effectively to build pipeline. Calls and emails are tracked and usage of tools is monitored closely. Marketing: AEs rely on internal referrals. Website does not match up well to competition and Executives will not invest in marketing for products that do not sell. Management: Micromanagement flourishes from the top down. There is zero trust for employees to close deals themselves without management involvement. Executives care only about the bottom line, and managers receive a ton of pressure. Middle managers will yell, scream and threaten their sales teams to perform. Meetings for cross product sales involve interrogations of employees who are treated like morons, and managers constantly interrupt employees with raised voices while telling them they are wrong, stupid or don't understand. Employees will be made examples of on calls so that Managers can cover their butts with superiors. Sales members are not below sneaking off to try to close dual opportunities themselves in an effort to look good to managers and executives. This lack of communication causes confusion with clients and tension between teams. Sales members are supposed to use specialists for calls, who will accept meetings and no show. You are told to include them, but not to count on them being on meetings at all. SEs are assigned on a one to one basis, but assigning the best SE for the opportunity based on background and experience is not practiced. Culture: Drink the Kool aid. If you aren't positive, you will be earmarked as someone not to promote. Company wide sales calls are held where executives encourage managers to extoll the virtues of sales members who close business with infinite amounts of glittering generalities like they are holding a thesaurus. However, there is a very heavy disperity between the sales success of different sales teams, and this makes sales members who attend that call and who aren't recognized feel like they don't really belong. Consequencially, that disperity causes a recognizable caste system where people get treated differently, are not respected and unprofessional practices occur often. I have a feeling that bad behavior and unprofessionalism has gone unchecked here for quite some time given that this is a private company part of a larger equity group. Outlook: Rumors abound about the future of this company. Recession layoffs occurred in August. Many people with the best success and experience in selling the products have moved on. Overall: I would strongly caution you to wait on accepting an offer, as this experience matches several others from similar companies I've read. I believe the company will get better in the future, but with the recession looming it is bound to get worse before it gets better.