Great place to work - Client Support Technician NAVEX Employee Review

4.0
14 Oct 2018
Recommend
CEO approval
Business outlook

Pros

- Company really cares about employees - I feel like I get respect and my opinions are heard by my team/management - 3 weeks PTO - Xbox/foosball table in break room - Nice, brand new building close to restaurants and other shops (Five Guys downstairs) - Company is successful and growing, and there are lots of opportunities for growth within the company

Cons

- Pay could be a bit better, but is decent for the area - Wish the healthcare benefits were a bit better - Would be great to have access to training materials - other teams like Product Engineering have access to PluralSight, but it would be fantastic if the client support team had access to that as well as many people starting out in this position are beginners. We could use it to study SQL, Windows Server management, SAML/SSO, etc. as we need to understand these things on a basic level as well - I could be wrong, but I don't know think NAVEX offers to pay for things like getting a Master's degree or certifications. Getting my Master's is important to me but expensive.

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NAVEX Response
7y
Dear NAVEX Global Team Member, I could not agree with your more - providing opportunities for people to learn and grow is absolutely one of the most important steps we can take on many levels. Expect to see more efforts on this front in 2019, including additional partnerships with universities for members of our team wanting to advance their education! Thank you for sharing your experience - I am so glad you are with our team and having a positive experience. Please keep your feedback coming - we are listening! Best, Cindy Raz SVP, HR & OD

Explore other reviews about NAVEX

5.0
22 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Constant exposure to new technologies like AI, automation, and cloud systems

Cons

More layers of approval > slower progress

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NAVEX Response
1mo
Thank you for sharing your feedback. We’re glad to hear you’ve had opportunities to work with emerging technologies like AI, automation, and cloud systems. We're excited to continue to invest in these technologies and opportunities! We also recognize that added layers of approval can slow progress and create frustration. As we continue evolving, we’re focused on finding ways to innovate, move faster, empower our teams, and improve how we collaborate and make decisions. Thank you for being part of our team and taking time to help us learn and get better! - NAVEX People Team
1.0
11 June 2026
Recommend
CEO approval
Business outlook

Pros

Team Culture Flexible Schedule (hybrid model) Entry level pay is great

Cons

The position that was presented during the hiring process was not the position that was ultimately delivered. Employees have very little influence over organizational decisions; the prevailing message is to either accept ongoing changes or move on. The company sets exceptionally high performance expectations but does not appear to fully recognize how constant organizational changes, limited job security, frequent separations and internal restructuring, and unmet commitments can directly impact employees' ability to succeed. These factors create significant obstacles to achieving the standards the company expects.

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NAVEX Response
2w
Thank you for taking the time to share your feedback. We’re glad to hear that you experienced a strong team culture, flexibility, and competitive pay during your time with our team at NAVEX. We also appreciate your candid comments regarding organizational change, communication, and the challenges that can accompany periods of transformation. We recognize that change can be difficult and may create uncertainty for team members, particularly when teams are balancing evolving priorities with ambitious goals. As our industry, customers, and business continue to evolve, we are committed to making thoughtful decisions that strengthen our organization for the future. While change is not always easy, our objective is to better position our people and our business for long-term success, improve how we operate, and create opportunities for sustainable growth. Throughout that process, we strive to communicate openly, support our teams, and ensure our people have the resources they need to navigate change successfully. Thank you again for sharing your perspective. Feedback like yours helps us continue to learn and improve. We wish you all the best in your future endeavors. -NAVEX People Team
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