UK office going downhill - Anonymous employee NAVEX Employee Review

3.0
9 Mar 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great fellow employees Exceptional Services director.(though I heard that he's retired now) Very friendly atmosphere Brand new office Lots of great customers to work with.

Cons

When I left, the turnover of the UK office had exceeded 50% in the previous 12 months. Very American-centric, which means that some of the processes won't work in an international culture. The benefits are the minimum legal requirements in the UK, and it takes ages to get them (though this had improved when I left) Salaries are way below market rates for London, and raises are slightly below inflation, so you'll end up worse off financially than when you joined. No bonuses in the team I was in. Outside of sales, don't hope for good commission on upsells or cross sells. All the development is driven by processes, with strict SLAs that the development teams adhere to the letter. Hopeless in case of exceptional situations. Some teams are completely overworked, and people quit on a weekly basis so all the time and effort spent in training the new hires is quickly lost,etc Don't expect a good raise if you are internally promoted. Location is ideal if you love looking at the traffic on the M4 :-)

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NAVEX Response
7y
Dear Former NAVEX Global Team Member, Thank you for being willing to candidly share your experience. I agree that our fellow colleagues are awesome, and our customers are outstanding! It is true our UK location experienced a higher rate of turn for people in 2018 than we would like to see for any location. This rate of turn was also significantly influenced by the relocation to our new office space, which we anticipated would benefit some people and regretfully impact others in terms of their commute. Moving locations is always a tough business decision given the impact locations have for people. You are also correct that we need to do more to be less US centric and we have seen significant progress on this front over the past year. Based on input people provided in our annual engagement survey in Q1 2019, our team members in Europe scored an 82% rate of favorability. You may also appreciate knowing in regard to the question related to whether people like our culture, 94% of our European team members said yes, the second highest of all locations. I share this not to dismiss the reality you felt while you were with our team, but rather to ensure you know we are making progress and will always work hard to create the best possible experience for people. I sincerely hope you have secured a new role that you feel better aligns with what you are seeking. Thank you again for being willing to ensure we are aware of your specific experience with NAVEX Global. Best, Cindy Raz SVP, HR & OD

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Constant exposure to new technologies like AI, automation, and cloud systems

Cons

More layers of approval > slower progress

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NAVEX Response
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Thank you for sharing your feedback. We’re glad to hear you’ve had opportunities to work with emerging technologies like AI, automation, and cloud systems. We're excited to continue to invest in these technologies and opportunities! We also recognize that added layers of approval can slow progress and create frustration. As we continue evolving, we’re focused on finding ways to innovate, move faster, empower our teams, and improve how we collaborate and make decisions. Thank you for being part of our team and taking time to help us learn and get better! - NAVEX People Team
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Pros

Team Culture Flexible Schedule (hybrid model) Entry level pay is great

Cons

The position that was presented during the hiring process was not the position that was ultimately delivered. Employees have very little influence over organizational decisions; the prevailing message is to either accept ongoing changes or move on. The company sets exceptionally high performance expectations but does not appear to fully recognize how constant organizational changes, limited job security, frequent separations and internal restructuring, and unmet commitments can directly impact employees' ability to succeed. These factors create significant obstacles to achieving the standards the company expects.

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NAVEX Response
3w
Thank you for taking the time to share your feedback. We’re glad to hear that you experienced a strong team culture, flexibility, and competitive pay during your time with our team at NAVEX. We also appreciate your candid comments regarding organizational change, communication, and the challenges that can accompany periods of transformation. We recognize that change can be difficult and may create uncertainty for team members, particularly when teams are balancing evolving priorities with ambitious goals. As our industry, customers, and business continue to evolve, we are committed to making thoughtful decisions that strengthen our organization for the future. While change is not always easy, our objective is to better position our people and our business for long-term success, improve how we operate, and create opportunities for sustainable growth. Throughout that process, we strive to communicate openly, support our teams, and ensure our people have the resources they need to navigate change successfully. Thank you again for sharing your perspective. Feedback like yours helps us continue to learn and improve. We wish you all the best in your future endeavors. -NAVEX People Team
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