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      Good job shame about management - 111 Call Handler NHS 24 Employee Review

      3.0
      29 June 2026
      111 call handler
      Recommend
      CEO approval
      Business outlook

      Pros

      Great colleges to work on the variety of shifts

      Cons

      Shame that TM/management feel that they are better than everyone else yet they do not have a clue what call handlers have to put up with. Shifts can be very close together with late finishes with the dept making them up not having a clue as to how tough the turn around on shifts are as they dont do shifts

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      2.0
      14 June 2026
      111 call handler
      Recommend
      CEO approval
      Business outlook

      Pros

      Helping people, adequate pay, NHS pension

      Cons

      Appealing behaviour from managers who do nothing all day and enjoy abusing staff for a laugh. Management seem to have their own group who just enjoy sitting in higher position and enjoy the power on other. Really unhelpful, the HR should do a better job when hiring managers.

      1
      4.0
      22 June 2026
      Clinical supervisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Great place to work with team support

      Cons

      High intensity environment and autonomous decision making

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