Poor management, indecisiveness, bad compensation plan. No real plan on how best to compete with other SI's in this cloud, application-centric world we now live in. We are also so inept at the basic blocking and tackling things any SI should be good at - ease of which to do business with, turning around accurate quotes, timely processing of orders and accurately invoicing our clients. We don't do any of this well at all and our clients are firing DD as a result.