Lots of Wasted Potential - Contact Center Representative National Life Group Employee Review

We have had an unsupported boom in business and although we have made a lot of money our processes have suffered greatly, we have processing times for customers that are laughably long compared to our competition and instead of trying to deal with it at a systemic level it feels like they are trying to crush the results out of their employees piling on more responsibilities and expectations. I also see as time goes on my voice matters less and less and I have seen morale crash in my department