Great potential overshadowed by poor management - Strategic Customer Care Specialist Nature's Way Employee Review

2.0
21 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great work-life balance Great small perks Beautiful office with walking trail Great onsite amenities, including a Nurse Practitioner, Chiropractor, and Counselor. Great opportunities for cross-functional collaboration.

Cons

Management on this team was the primary issue. There was a clear and consistent pattern of favoritism, selective accountability, and uneven expectations. Certain employees were closely scrutinized and coached to an excessive degree, while others were allowed significantly more flexibility. This created an environment that felt targeted, discouraging, and, at times, isolating. Despite receiving recognition for strong performance, I experienced heightened monitoring and criticism that did not feel aligned with my actual contributions. The inconsistency in how expectations were applied made it difficult to succeed, as the standard often seemed to shift depending on the individual rather than the work itself. Turnover on this team was extremely high, and from my experience, it was not due to the role but rather the management approach. Multiple employees either left or were managed out within a relatively short period of time, which speaks to a larger pattern rather than isolated situations. There were also repeated instances where leadership made comments about team dynamics and preferences that felt unprofessional and exclusionary. At times, the environment felt less like a workplace and more like a clique, which undermined collaboration and created unnecessary tension. Overall, the role itself had strong potential, but the leadership style and team culture ultimately made it difficult to feel supported, valued, or set up for long-term success.

Explore other reviews about Nature's Way

5.0
15 July 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Advancement opportunities and internal promotion, wonderful benefits and work life balance, team building and collab, approachable leaders

Cons

I cannot think of any to be honest

3.0
5 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Great “swag”…t-shirts, company potlucks, a holiday gift. Flexibility was great for my salaried role. PTO maxes out at 6 weeks plus 12 company paid holidays. My boss (who was part of a workforce reduction, was the best boss I’d ever had). Many of the people that work here are incredible! They’re the driving force behind NW. I miss the people the most! Great products and the company genuinely does their manufacturing the right way! Customer Care and Sales Operations/support teams are stellar!

Cons

They will pay a newcomer more than they pay their tenured employees. There are yearly cost-of-living increases but no merit increases based on great performance. Constantly ask for “more” assigning more responsibilities and stating no title change or merit increases until you prove your worth. The prior leader of the sales team was a tyrant who played severe favorites and claimed an “open door policy” which couldn’t be further from the truth. CEO turned over twice in less than five years. The company has an identity crisis that they’re hopefully sorting out.

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