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Navy Federal Credit Union

Engaged employer

I loved working here, but the way I was let go was an absolute nightmare. - Delinquency Control Counselor IV Navy Federal Credit Union Employee Review

1.0
26 Sept 2025
Recommend
CEO approval
Business outlook

Pros

They have amazing benefits, make sure that you take full advantage of these while you are here with them. You will build amazing relationships in the workplace with other people and get to know different people.

Cons

Make sure that you stick to the whole work life is separate from personal life balance. Because in the lending Department a lot of people don't do that. I was very good about maintaining professionalism both inside and outside of the workplace. Also if you're really good at your job good luck if you want to get moved somewhere else, they are making it extremely difficult to get interviews anywhere else. I put in several for the same position and I still could not get an interview for the Department that I wanted to be in, and it was a department that I could not shadow. I put in so many different ones shadowed so many different departments and I still could not get my foot in the door for an interview to get out of lending. They do not give you equal opportunity here. It is purely based upon favoritism and friendship, as well as personality. They do not base it upon experience or how well you do your job. That's how it works here. If you work on the phones make sure you mute yourself or unplug if you get frustrated, because if you even call a member a very small name that is not nice, that is not derogatory while not on a call you will be in trouble for it. They are very quick to let people go there now for some reason, and that's what they did with me but I was not let go for anything that was work related. Collections is turning into an absolute nightmare, there's so many changes and the systems are slow, and we're not listened to half of the time. They hear us but they don't do anything about it. Meeting after meeting we are getting reprimanded for things that are out of our control half of the time. And the different departments within lending do not communicate with each other very well between management. Also HR is not your friend and they will absolutely try to destroy you and get rid of you so quick if you make one simple mistake. Also lately Navy Federal has definitely preferred to hire people outside of the workplace instead of promoting from within, especially for bigger positions. And they hire a lot of contractors causing a lot of us that really want to move out of our position to be stuck where we are.

Explore other reviews about Navy Federal Credit Union

5.0
17 June 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for

Cons

none at all i liked it

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Navy Federal Credit Union Response
3d
Thank you for taking the time to write a review. We are glad to hear you have had such a great experience!
2.0
16 June 2026
Recommend
CEO approval
Business outlook

Pros

Pay can be decent at times Met some great people

Cons

Processors are the garbage can of the entire loan process. We literally are help to such insane standards with no support. Apparently it’s been this way for years and even high ranking supervisors say they feel like they’re talking to a brick wall when they voice our frustrations. Since my time here that have been at least 2 employees that I’ve heard of that have either attempted jumping off our building or actually did jump off. Like how can you not implement change when people are so stressed that they are jumping off our buildings? If anyone is reading this and wondering how the stress gets that bad it’s because the better you do the more money you get but they keep raising the bar so when you’re use to that extra income and now you have to do so much more to get that extra income that you’re used to it can break a person down and higher ups know how bad we’re breaking down. It’s completely normal for a half hour workforce to go on mental health leave during the summer which is our busy season and still nothing is done. I haven’t even been here a full year. What is it going to take to actually implement a change?

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