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Navy Federal Credit Union

Engaged employer

Worst Department of a Fortune 500 company - Senior Delinquency Control Specialist Navy Federal Credit Union Employee Review

3.0
6 Dec 2023
Recommend
CEO approval
Business outlook

Pros

Has great health benefits and fair compensation, you even get to open an account with a credit union which I highly recommend! Good diversity within company as well!

Cons

The collections department is known to be the "trash can" of the company. The work culture and work/life balance is terrible. Very typical corporate ladder climb and incredibly misogynistic. Hiring process is not fair and is all on who you know which is how most places can be but it was blatant and obvious. Friends hiring friends into leadership positions who are completely unqualified. Again, I can only speak for the collections department, so you might be okay as long as you avoid this department!

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Navy Federal Credit Union Response
2y
Thank you for sharing your feedback with us. Our team members at Navy Federal Credit Union are extremely important to us, and we are sorry we did not meet your expectations.

Explore other reviews about Navy Federal Credit Union

5.0
21 Apr 2026
Recommend
CEO approval
Business outlook

Pros

A lot of chance to move up or move to a different department

Cons

High workload and high stress. Work a lot of overtime.

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Navy Federal Credit Union Response
1mo
Thank you for taking the time to write a review. We are glad to hear you have had such a great experience!
3.0
9 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very friendly people, good work life balance overall, large employer in area, great bonus structure. Love their employee events. And they do really care a lot about their members.

Cons

Growth and advancement is not discussed, it's up to you to move your career forward. Promotions are awarded based on structural needs or optics, rather than merit. Roles and titles are very confusing in certain areas, it's difficult to tell what's lateral vs a promotion. People are hired for the same or similar roles with drastically different tenure and experience. Return to office keeps increasing and they are monitoring badge swipes like big tech. They care more about people sitting in cubes on Teams meetings than work output or your career momentum. Many people have been allowed to work fully remote until they became strict on policy and now they are enforcing strict compliance policies on only some but others are entirely excused. They are also sending threatening emails to adhere to in office mandates. Disappointed that of all employers they aren't recognizing work life balance, high gas prices and horrendous commutes in the DMV.

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Navy Federal Credit Union Response
18h
Thank you for sharing your feedback with us. Our team members at Navy Federal Credit Union are extremely important to us, and we are sorry we did not meet your expectations.
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