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Navy Federal Credit Union

Engaged employer

Work here if you want to be depressed and underpaid - MSR I Navy Federal Credit Union Employee Review

1.0
21 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Hybrid work, free lunch friday

Cons

I was hired as a contractor, and throughout the whole process everytime me or any of my classmates asked about being hired on full time, we were lead to believe we would more than likely get hired on after 6 months. Fast forward 5 months, my supervisor had a one on one with me and let me know there are no billets so they will be extending my contract another 6 months. Navy Federal’s business practices when it comes to how they treat their employees is abysmal. You guys are messing with peoples’ lives and it should be illegal the way you mislead hopeful contractors (which is basically all new hires) into thinking they will get a permanent spot to then just break the news right before the end of the contract that you’re going to extend the contract. Navy Fed has it figured out, why pay the employees more and offer benefits, when they have an infinite supply of contractors who they dangle carrots in front of, that can do the exact same job at a fraction of the cost. This company is a joke and I’m actively searching for another job. Also, “supervisors” and the people on the “assist” line will talk down to you and belittle you if you ask questions even if you’re brand new, they will act annoyed and bothered if you ask questions so I stopped asking for help. That’s all good riddance.

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Navy Federal Credit Union Response
10mo
Your experience does not reflect the culture we strive to provide and maintain, and we are truly sorry we did not meet your expectations.

Explore other reviews about Navy Federal Credit Union

5.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

Great people, great pay love the work

Cons

None none none none none

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Navy Federal Credit Union Response
2d
We appreciate your kind review and love to hear such great feedback from our team members! Thank you for choosing Navy Federal Credit Union!
2.0
16 June 2026
Recommend
CEO approval
Business outlook

Pros

Pay can be decent at times Met some great people

Cons

Processors are the garbage can of the entire loan process. We literally are help to such insane standards with no support. Apparently it’s been this way for years and even high ranking supervisors say they feel like they’re talking to a brick wall when they voice our frustrations. Since my time here that have been at least 2 employees that I’ve heard of that have either attempted jumping off our building or actually did jump off. Like how can you not implement change when people are so stressed that they are jumping off our buildings? If anyone is reading this and wondering how the stress gets that bad it’s because the better you do the more money you get but they keep raising the bar so when you’re use to that extra income and now you have to do so much more to get that extra income that you’re used to it can break a person down and higher ups know how bad we’re breaking down. It’s completely normal for a half hour workforce to go on mental health leave during the summer which is our busy season and still nothing is done. I haven’t even been here a full year. What is it going to take to actually implement a change?

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